Incident on the BR-DGE platform

Incident Report for BR-DGE

Resolved

We experienced a short performance degradation on the Token and Payment Service Gateway. The issue was identified at 9:09am BST and was rolled back and resolved at 09:16am BST.

Any Tokenisation requests generated during the performance degradation window will continue to encounter errors; please ensure new tokens are generated if this is the case.

Posted May 20, 2026 - 08:48 UTC